Citizen Centric Report FY 2020

NOTICE TO PERSONS WITH DISABILITIES

Commonwealth Office of Transit Authority (COTA) is committed to ensuring that its website is accessible to people with disabilities. All the pages on our website will meet W3C WAI's Web Content Accessibility Guidelines 2.0, Level AA conformance. Any issues should be sent to cota@cota.gov.mp.

It is COTA's goal that the information on its website will be accessible to individuals with disabilities in compliance with the requirements of Section 504 of the Rehabilitation Act of 1973 and that the statute's implementing regulations at 34 C.F.R. Part 104, and Title II of the Americans with Disabilities Act of 1990 and that statute's implementing regulations at 28 C.F.R. Part 35.

If you have difficulty accessing information on our website because of a disability, please contact us at cota@cota.gov.mp and provide the URL (web address) of the material you tried to access, the problem you experienced, and your contact information. Be sure to include your name, email address, and phone number so that we may contact you to provide the information in another format.

Grievances can be filed with COTA by emailing cota@cota.gov.mp.

TITLE VI - CIVIL RIGHTS ACT OF 1964

Title VI is the portion of the 1964 Civil Rights Act that bans discrimination on the basis of race, color, and national origin in programs and activities that receive federal funds or other forms of federal financial assistance.

Specifically, Title VI provides that “no person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” - 42 U.S.C.§200d.

The U.S. Department of Transportation (“DOT”) Title VI implementing regulations can be found at 49 CFR part 21.

Title VI Program Objectives:

Ensure that the level and quality of public transportation service is provided in a nondiscriminatory manner;
Promote full and fair participation in public transportation decision-making without regard to race, color, or national origin;
Ensure meaningful access to transit-related programs and activities by persons with limited English proficien

If you believe that you are excluded from participation in, denied the benefits of, or subjected to discrimination under, any COTA program, you may file a Title VI complaint with COTA within 180 days of from the date of the alleged discrimination. Please contact COTA at 670-664-2682.